GENERAL TERMS AND CONDITIONS OF BUSINESS

General Terms and Conditions (GTC)

Version: February 5, 2026

I. Scope and introductory remarks:


  1. These General Terms and Conditions apply to contracts for the rental of hotel rooms for accommodation purposes, as well as for all other services and amenities provided by the hotel to the customer (Hotel Accommodation Contract). The term "Hotel Accommodation Contract" encompasses and replaces the following terms: Accommodation Contract, Guest Accommodation Contract, Hotel Contract, Hotel Room Contract.
  2. Subletting or re-letting the provided rooms, as well as their use for purposes other than accommodation, is prohibited. Any commercial use, in particular operating a business or providing services (e.g., undeclared work), is prohibited. Any other use requires the express written consent of the hotel operator. In the event of a violation of this provision, the hotel reserves the right to terminate the accommodation agreement without notice and to claim damages.
  3. The customer's general terms and conditions only apply if this has been expressly agreed in writing beforehand.
  4. For the sake of readability, the masculine form is used here when referring to people. However, these terms apply to all genders.


II. Conclusion of contract, contracting parties, limitation period:


  1. The contracting parties are the hotel and the customer. The contract is concluded upon the hotel's acceptance of the customer's booking request. For bookings made via the hotel's website, the contract is concluded upon clicking the "Book now" button.
  2. If a third party has made the booking on behalf of the customer, this third party is jointly and severally liable to the hotel together with the customer for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
  3. All claims against the hotel are subject to a limitation period of one year from the start of the statutory limitation period. This applies to claims for damages and other claims, provided they are based on an intentional or grossly negligent breach of duty by the hotel.


III. Room availability and check-out; prepayment of the accommodation price:


  1. If the accommodation has been paid for in advance, the guest can use the room from the time specified in the booking confirmation on the day of arrival. Earlier access is not possible.
  2. Unless expressly agreed otherwise in writing in advance, the customer has no right to the allocation of specific rooms.
  3. On the agreed departure date, rooms must be vacated and made available to the hotel by the time specified in the booking confirmation. After this time, the hotel may charge 50% of the full room rate (according to the official daily rate) for use of the room until 2:00 p.m., and 100% thereafter. This does not give rise to any contractual claims for the customer. The customer is free to prove that the hotel has incurred no loss of revenue or a significantly lower loss.
  4. The accommodation fee must always be paid in advance by the guest, and for non-guaranteed bookings, no later than upon arrival. For stays of more than one night, the guest must pay for at least the following night in advance; otherwise, the reservation will be canceled. Payment must be received by 10:00 AM at the latest.
  5. A non-refundable reservation cannot be cancelled or changed after payment has been made. Refunds are not possible at any time.
  6. For refundable reservations, customers can cancel free of charge until 11:59 PM on the day before arrival. Reservations for rooms that have not yet been paid for and/or are not guaranteed (without a cost coverage approved by the hotel, a credit card on file, or other guarantees confirmed by the hotel in advance) will be held by the hotel until 11:59 PM on the day before arrival. After this time, the hotel may re-let the reserved rooms. However, once the room has been sold to another guest, there is no longer any entitlement to the booked services. In case of no-show without prior cancellation within the cancellation period, 100% of the booked services will be charged.
  7. Reservations for prepaid or otherwise confirmed rooms (e.g., for corporate clients with cost coverage (after written confirmation from the hotel), tokenized credit cards, prepayment, etc.) are valid until and including the day of arrival. If the booking is refundable, the customer may cancel the reservation until 11:59 p.m. on the day before arrival. In case of no-show without prior cancellation within the cancellation period, 100% of the booked services will be charged.
  8. Valid payment methods are: Debit card, Mastercard, Visa, American Express, Apple Pay, Google Pay and PayPal.
  9. The payment of commissions or similar fees, as well as the granting of discounts and/or free rooms, is excluded. Regular hotel rates cannot be altered by agency/processing or booking fees.
  10. The hotel is a non-smoking hotel. This includes smoking tobacco and e-cigarettes (vaping), water pipes, cannabis, and other drugs. Guests who violate the smoking ban will be charged a cleaning fee of €150.00. Drug use is also prohibited directly in front of the hotel entrance and on the hotel terrace (if applicable).
  11. The maximum occupancy of the booked room category must not be exceeded.
  12. To ensure a smooth stay and compliance with our house rules, every guest must complete and sign a form upon check-in. This form replaces the previous registration form and serves to clearly identify the guest. This regulation applies regardless of nationality or origin. The hotel reserves the right to refuse check-in if the form is missing or incomplete.


IV. Cancellation by the customer and no-show.


  1. A unilateral termination of the contract concluded with the hotel by the customer is only possible if a right of termination has been expressly agreed in the contract or if a statutory right of termination exists.
  2. If a cancellation deadline has been agreed upon between the hotel and the customer, the customer may cancel the contract up to this deadline without incurring any payment or compensation claims from the hotel. The customer's right to cancel expires if they do not exercise it in writing to the hotel by the agreed deadline.
  3. Unless a right of withdrawal has been agreed upon or has already expired, and no statutory right of withdrawal or termination exists, the hotel retains its claim to the agreed compensation, even if it has not made use of the services. The hotel will credit any saved costs and revenue from alternative rentals. The customer reserves the right to prove that the hotel has incurred no claim or a significantly lower claim.


V. Hotel's right of withdrawal


  1. If it has been agreed that the customer can withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw within this period if inquiries from other customers for the contractually booked rooms are received and the customer, upon request to the hotel within a reasonable timeframe, does not waive their right of withdrawal. This applies accordingly if an option has been granted, further inquiries are received, and the customer, upon request to the hotel within a reasonable timeframe, is not prepared to make a binding booking.
  2. 2. If an advance payment or security deposit agreed upon in accordance with Section III.5 and/or Section III.6 or requested by the hotel at the time of conclusion of the contract is not made, the hotel is also entitled to withdraw from the contract.
  3. Furthermore, the hotel is entitled to withdraw from the contract for good cause, in particular if: a) force majeure or other circumstances beyond the hotel's control make performance of the contract impossible; b) rooms or premises are booked under misleading or false pretenses or by withholding material facts; material facts may include the customer's identity, solvency, or the purpose of their stay; c) the hotel has reasonable grounds to believe that the use of the hotel services could jeopardize the smooth operation of the business, the safety, or the public reputation of the hotel, without this being attributable to the hotel's control or organization; d) there is a breach of Section I, Paragraph 2.
  4. In the event of a justified cancellation by the hotel, the customer is not entitled to compensation.


VI. Services, prices, payment, invoicing:


  1. The hotel is obliged to provide the rooms booked and paid for by the customer and to provide the agreed services.
  2. The customer is obligated to pay the hotel's applicable or agreed-upon prices for room rental and all additional services used. This also applies to services and expenses incurred by the hotel on behalf of the customer and paid to third parties.
  3. The agreed prices include taxes and local charges applicable at the time of booking. Local charges payable by the guest under applicable municipal law, such as cultural promotion taxes, are not included. If the statutory value-added tax changes, new local charges are introduced, existing local charges are amended, or local charges for the services in question are abolished after booking, the prices will be adjusted accordingly. If the period between booking and service provision exceeds three months and the price typically charged by the hotel for such services increases, the hotel may increase the contractually agreed price appropriately, but by no more than 10%.
  4. If payment by invoice has been agreed, payment is due within 7 days of receipt of the invoice without deduction.
  5. The hotel may also change the prices if the customer subsequently requests changes regarding the number of rooms booked, the hotel services or the length of stay, and the hotel agrees to these changes.
  6. The hotel is entitled to request a reasonable advance payment or deposit from the customer upon conclusion of the contract or thereafter, e.g., in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed upon in writing in the contract. In the event of late payment by the customer, the statutory provisions apply. The statutory provisions for advance payments or deposits for package tours remain unaffected.
  7. The customer can only offset or reduce a claim by the hotel with an undisputed or legally established claim.
  8. The customer agrees that the invoice may be transmitted electronically.


VII. Hotel Liability:

  1. The hotel is liable for its contractual obligations with the diligence of a prudent businessperson. Claims for damages by the guest are excluded. This exclusion does not apply to damages resulting from injury to life, body, or health, provided the hotel is responsible for the breach of duty, nor to other damages based on an intentional or grossly negligent breach of duty by the hotel. A breach of duty by the hotel is equivalent to a breach of duty by its legal representatives or agents. Should disruptions or defects in the hotel services occur, the hotel will endeavor to remedy the situation after becoming aware of it or after being notified immediately by the guest. The guest is obligated to contribute to remedying the disruption and minimizing any potential damage to a reasonable extent. In the event of theft or damage to the guest's property, as well as in the event of fire, water damage, or other damage in the hotel room, the guest must inform the hotel staff immediately.
  2. The hotel is liable to the guest for personal belongings in accordance with legal regulations. The hotel recommends using the hotel safe. If the guest wishes to bring cash, securities, and valuables up to a value of €800, or other items with a value exceeding €3,500, a separate safekeeping agreement with the hotel is required.
  3. If a parking space is provided to the guest in the hotel garage or on the hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. The hotel is not liable for loss of or damage to motor vehicles, bicycles, e-scooters, or similar means of transport and their contents that are parked or moved on the hotel premises (including the parking garage and parking lot), except in cases of intent or gross negligence. This also applies to the hotel's employees. Section VII.1, sentences 1 to 4, apply accordingly.
  4. The hotel provides charging stations for electric vehicles on the premises. Use is at your own risk. The hotel accepts no liability for damages resulting from improper use, technical defects, or power outages, unless caused by the hotel's intentional or grossly negligent conduct. The charging stations may only be used for charging electric vehicles. Commercial use or transfer to third parties is prohibited. Users are required to observe the applicable safety regulations and the operating instructions for the respective charging station. The hotel reserves the right to restrict or prohibit the use of the charging stations in cases of misuse.
  5. Charging batteries (e-bikes, pedelecs, etc.) is prohibited throughout the entire hotel building in accordance with VdS guidelines. The hotel accepts no liability for any resulting damage.
  6. Wake-up calls are offered by the hotel only in exceptional circumstances and with the utmost care. Messages for guests are treated confidentially. The hotel can accept, store, and—upon request and for a fee—forward mail and packages after prior arrangement with the guest. The hotel's liability in this regard is limited to the provisions of Section VII.1, sentences 1 to 4.
  7. As part of our hygiene concept, we have also implemented preventative measures for the detection and control of bed bugs. Our staff are instructed to look for typical signs of bed bugs during every room cleaning and receive appropriate training. Since bed bugs can also be brought in by guests, we only accept liability for any inconvenience in cases of gross negligence or intent on the part of the hotel.


VIII. Food and drinks brought along, breakfast, pets:

  1. Consuming food and drinks brought from outside in public areas and preparing food in the rooms is prohibited, unless the rented room is equipped with a designated cooking facility.
  2. Breakfast may only be eaten in the designated breakfast area and is intended for immediate consumption. Taking breakfast food away is not permitted.
  3. Dogs and cats are permitted for a fee, provided this has been agreed upon with the hotel in writing beforehand. For other animals, please contact the hotel, specifying the type of animal. The hotel reserves the right to refuse permission at any time and without giving reasons. A maximum of two pets are allowed per booked room. Pets must be supervised at all times and may not be left unattended in the hotel or in the room. Guide dogs, assistance dogs for the hearing impaired, and similar service animals whose necessity can be proven by the guest are exempt from the fee. Appropriate documentation is required.


IX. General Provisions:

  1. Any changes or additions to the contract, the acceptance of the application, or these General Terms and Conditions for hotel accommodation must be in writing. Unilateral changes or additions by the customer are invalid.
  2. The venue and place of payment is the hotel's registered office.
  3. The exclusive place of jurisdiction – also for disputes arising from checks and bills of exchange – is Darmstadt for commercial matters. If a contracting party meets the requirements of Section 38 Paragraph 2 of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the hotel's location shall be deemed the place of jurisdiction.
  4. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of laws rules is excluded.
  5. In accordance with legal regulations, the hotel informs guests that the European Union has established an online platform for the out-of-court settlement of consumer disputes (“ODR platform”) (http://ec.europa.eu/consumers/odr). However, the hotel does not participate in dispute resolution proceedings before consumer arbitration boards. Therefore, the ODR platform is currently unavailable to hotel guests.
  6. The entity responsible for processing personal data (“data processing”) is the legal person specified during the booking process. Guests can find further information on the hotel's website and in the privacy notices accessible during the booking process. Minors may not transmit any personal data to the hotel without the consent of their legal guardian. The hotel does not knowingly process any personal data of minors in connection with the conclusion and execution of accommodation contracts. The hotel operating company is supported by other companies in processing reservations and hotel accommodation contracts. As part of this cooperation, personal reservation data is also transmitted. Compliance with the GDPR data protection regulations is guaranteed.
  7. Should any provision of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The same applies in the event of an unintentional gap in the law. Otherwise, the statutory provisions shall apply.