DATA PROTECTION

The protection and security of your personal data are of utmost importance to us. Therefore, we strictly adhere to the provisions of the European General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Below, we inform you about the type, scope, and purpose of the processing of personal data (hereinafter referred to as "data") within our online services and associated websites, as well as external online presences such as Facebook and Instagram. The definitions of the terms used can be found in Article 4 of the GDPR.


Rules

The controller responsible for data processing within the meaning of the General Data Protection Regulation (GDPR), Section 10 Paragraph 3 MDStV and Section 55 Paragraph 2 RStV is:


Fortuna Hospitality GmbH & Co. KG Data Protection Officer

Kasinostraße 6, 64293 Darmstadt, Germany

Email: info@fidelis-hospitality.com



Categories of affected persons

Visitors and users of our online service.


Types of data processed and purpose of processing

We process inventory and contact data (e.g., names, addresses, email addresses, telephone numbers) if you provide it to us in order to contact you or process a hotel booking. Personal data relating to hotel bookings or room reservations is used by both the hotel operator and our central reservation office (Felix Hotels GmbH).

The purpose of data processing is to respond to contact requests, communicate with users of the online service, and process reservations. The legal basis for this processing is Article 6(1)(b) GDPR.

Furthermore, we process usage and communication data (e.g., websites visited, access times, device information, IP addresses) to optimize our online services and improve the marketing of Felix Hotels. The legal basis for this processing is Article 6(1)(f) GDPR.


Data transmission and logging

When you visit this website, the web server automatically stores log files that cannot be associated with any specific person. This data includes browser type and version, operating system used, referrer URL (the previously visited page), IP address of the requesting computer, date and time of the server request, and the client's file request (filename and URL).

This data is collected solely for statistical analysis purposes. It will only be shared with third parties for commercial or non-commercial purposes if legally permissible (e.g., if disclosure to third parties, such as payment service providers, is necessary for the performance of a contract pursuant to Art. 6 para. 1 lit. b GDPR) or if there is a legal obligation to do so.


Right of objection and right of withdrawal

  • Right to object (Art. 21 GDPR): You can object to the future processing of your data at any time.
  • Right of withdrawal (Art. 7 para. 3 GDPR): You have the right to withdraw your previously given consent to the processing of your personal data with effect for the future.


Rights of the data subject: access, rectification and erasure

In accordance with applicable law, you may at any time request in writing whether and what personal data we have stored about you. You will receive a prompt reply. We will delete your data upon request.

The processed data will be deleted or its processing restricted in accordance with Articles 17 and 18 GDPR as soon as it is no longer needed for its intended purpose and provided that no legal retention obligations prevent its deletion.


Data security

We implement technical and organizational security measures to ensure that your personal data is inaccessible to unauthorized third parties. For sending particularly sensitive information, we recommend using postal mail, as complete data security cannot be guaranteed via email.


Note regarding Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies – text files placed on your computer – to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google uses this information to evaluate your use of the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Cookies

We use so-called session cookies on some pages to make using our website easier. These are small text files that are stored on your hard drive only for the duration of your visit and are deleted when you close your browser. These cookies do not retrieve any information from your hard drive and do not affect your computer or your files. Most browsers are set to automatically accept cookies. However, you can disable the storage of cookies or configure your browser to notify you when cookies are being sent.


Hosting Services

We use hosting services from 1&1 for infrastructure, platform services, computing capacity, storage space, database services, security, and technical maintenance. For these purposes, we or the hosting provider may process personal data (e.g., inventory data, metadata, or communication data). The use of these services is based on our legitimate interest in the professional and secure provision of our online services.


Changes to this privacy policy

We regularly update this policy to protect your personal data, improve clarity, and comply with current legislation. Please review this policy periodically to stay informed about our data protection practices. We will clearly notify you on the website of any significant changes regarding the collection, use, or disclosure of personal data. By using the website, you agree to the terms of this policy.

Alveni KI-Telefonassistent (Call forwarding)

What data is processed?

The hotel's telephone system uses the telephone assistant from Alveni AG, R2 Tower, Richtistrasse 2, 8304 Wallisellen, Switzerland (https://alveni.ai/). Under certain conditions, this service allows incoming calls to be forwarded to an AI-powered telephone answering solution.


When the telephone assistant is active, we only process the data that you voluntarily provide during the call or that is technically necessary for handling the call, such as:

  • Information provided voluntarily: (e.g., name, type of request, email address, callback requests).
  • Your telephone number: (if it is transmitted).
  • Conversation transcripts: Written records of the spoken dialogue.
  • Metadata: Date and time of the call as well as technical connection data.


This information is processed in encrypted form and used solely to forward your request to the responsible hotel team, to facilitate callbacks, or to answer your questions. It will not be used for any other purpose – such as advertising, profiling, or training AI models.


Technically necessary data processing

The following information is processed for the technical operation of the telephone assistant:

  • Technical connection data (e.g. telephone number, duration, date/time) for call allocation and connection stability.
  • Real-time audio processing: Temporary processing of audio data to generate text transcripts.
  • Encryption and pseudonymization: Transcripts are pseudonymized during processing, encrypted, and deleted according to the schedules listed below.
  • Security logs: Error logs to detect abuse (e.g., spam) and to ensure system functionality.
  • Secure transmission: All data transmissions are encrypted via TLS/SRTP to ensure communication security.


Processing and storage

All processing takes place on servers within the EU; the AI models used are operated locally. Personal data is only transferred to third countries on the basis of EU standard contractual clauses or other suitable safeguards in accordance with Article 46 GDPR.

  • Deletion: Transcripts and metadata stored by Alveni AI are automatically deleted after 30 days by default. Earlier deletion is possible upon request.
  • Hotel records: The email summary received from the hotel is subject to the hotel's specific retention periods.
  • No voice profiling: No voice recognition takes place, no voice profiles are created, and no audio signatures are used for identification purposes.
  • No AI training: No AI model training is carried out using personal data, and the processed data is not used for profiling.


Alveni AG uses technical subcontractors (e.g., for hosting or telephony infrastructure). These partners are contractually bound in accordance with Article 28 of the GDPR and only receive the data absolutely necessary for the technical provision of services.


Tracking and cookies

  • No cookies or tracking tools are used for the telephone function.
  • There is no fully automated decision-making with legal consequences.
  • Callers are clearly informed at the beginning of the call that they are speaking with an AI assistant. They can request to be transferred to a human representative at any time.


Legal basis

Data processing is carried out on the basis of Article 6(1)(f) GDPR (legitimate interest), in particular to ensure reliable telephone accessibility and the efficient processing of inquiries. If processing is necessary for the initiation or fulfillment of a contract (e.g., room reservations), it is additionally carried out on the basis of Article 6(1)(b) GDPR.


Voluntariness and right to object

Providing personal data during the call is entirely voluntary. You decide what information you disclose. You have the right to object to the processing of your personal data at any time with effect for the future. Please send your request or objection to: privacy@alveni.ai.

Further information

Detailed information on data protection can be found in the privacy policy of Alveni AG: https://alveni.ai/datenschutz/

European Accessibility Law

The European Accessibility Act is a directive that aims to improve the functioning of the internal market for accessible products and services by removing barriers created by differing regulations in the Member States.


Companies benefit from:


  • Common accessibility rules in the EU lead to cost reductions.
  • simpler cross-border trade
  • more market opportunities for their accessible products and services


People with disabilities and older people benefit from:

  • more accessible products and services on the market
  • accessible products and services at more competitive prices
  • Fewer barriers to accessing transport, education and the open labor market
  • More job opportunities requiring expertise in accessibility

Covered products and services

The European Accessibility Act covers products and services that have been identified as being particularly important for people with disabilities, but where accessibility requirements are most likely to vary significantly between EU countries.


The Commission consulted stakeholders and experts on accessibility and took into account the obligations under the United Nations Convention on the Rights of Persons with Disabilities. These products and services include:


  • Computers and operating systems
  • ATMs, ticket machines and check-in machines
  • Smartphones
  • Television sets in connection with digital television services
  • Telephone services and related equipment
  • Access to audiovisual media services such as television broadcasts and related terminal equipment
  • Services related to passenger transport by air, bus, rail and waterway
  • Banking services
  • E-Books
  • E-Commerce

imprint

Legal information

Fortuna Hospitality GmbH & Co. KG

Company headquarters: Kasinostraße 6, 64293 Darmstadt, Germany

Commercial Register: District Court (Amtsgericht) Darmstadt, HRB 87173

Tax ID number: 7318003978

Managing Director: Tobias Voss


Contact:

info@fidelis-hospitality.com

49 (0) 6102 599 4402


Accessibility statement:

We support the social inclusion of people with disabilities. We are currently revising this website in accordance with the Accessibility Strengthening Act (BFSG). For our small company, immediate full implementation according to Section 17 of the BFSG is disproportionate; however, we are optimizing the technical requirements step by step. Alternatively, we offer people with disabilities the option of contacting us by phone or email regarding our services.


Dispute resolution:

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.